Useless Human Resources
The HR Departments in organization have a different qualities and their value added to the whole organization differs dramatically. The HR Team can easily focus on the internal processes and the internal excellence and they can completely forget to add value to their internal clients. In such a case, this HR is completely useless for its internal clients and the satisfaction level decreases heavily.
The useless Human Resources is focused on the activities, which are defined as nice-to-have and they forget about the managers saying we-need-this. The HR Management has to find always a good balance between the internal HR development and the development for the internal customers. Both parts are extremely important for the general success of the HR Function.
As the Human Resources is not useless for its internal clients and customers, the HR Business Partnering model should be introduced. As the HR Business Partner co-operates with the internal client and shares the vision and goals, he or she inspires the rest of the HR Team to follow the strategy defined by the internal clients.
When the internal clients see the value added by Human Resources to their departments, they start to value the whole effort of HR and they would never say “Our HR is useless.”
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